We are here to help
Questions about a product, an order or a return? Our Casablanca-based team replies within 24 hours.
Contact details
- Technopark, Route de Nouaceur, Casablanca 20150, Morocco
- +212 522-000000
- support@primaelectra.ma
- Mon–Sat, 9:00–19:00 (GMT+1)
Technopark, Casablanca
Route de Nouaceur, 20150
Frequently asked questions
How long does delivery take?
We deliver in 24–48 hours in Casablanca, Rabat and Marrakech, and within 2–4 business days everywhere else in Morocco. Delivery is free on orders over 500.00 MAD.
What payment methods do you accept?
We accept cash on delivery (COD) across Morocco and bank transfer. You only pay when your package arrives.
Do products come with a warranty?
Yes — every product includes a local Moroccan warranty of at least 12 months, handled directly by our support team. No need to ship anything abroad.
Can I return a product?
Absolutely. You have 7 days after delivery to return any unused product in its original packaging for a full refund or exchange.
How can I track my order?
Use the Track order page with your order number, or sign in to your account to see a live visual timeline of your delivery from order placed to delivered.